Frequently Asked Questions
Everything you need to know about gear, shipping, and returns.
How do I determine the correct size for my riding gear?
Each product page features a detailed size chart. We recommend measuring yourself while wearing your base layers and comparing those dimensions to our guide for the most accurate fit.
What is your return policy for helmets and apparel?
We offer a 15-day return policy for all unused items with original tags and packaging intact. Please note that for safety reasons, helmets must not have been worn on a ride.
How long does domestic shipping usually take?
Orders are typically processed within 24-48 hours. Standard delivery usually takes 3 to 7 business days depending on your location within the country.
Are the products sold on Bikester Global Shop authentic?
Yes, we are authorized dealers for all the brands we carry. Every product is sourced directly from the manufacturers or their official distributors to ensure 100% authenticity.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes. You can verify availability by entering your zip code on the product page or during the checkout process.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS containing a tracking link and AWB number to monitor your package in real-time.